r778 Privacy Policy

r778 (referred to hereinafter as "we", "our", or "the platform") provides an online gaming and betting service for Bangladeshi users. This privacy policy explains what types of personal information we collect, how that information is used, under what circumstances it may be shared with third parties, and what measures we take to protect your information.

This policy applies to all services, websites, and applications of r778 where users register, log in, or interact with the platform in any way. r778 reserves the right to amend the terms of this policy; you will be notified as far in advance as possible if any changes are made.

You must be at least 21 years old to use r778. We do not knowingly collect information from minors.

r778 collects different types of information in different circumstances. The information collected can broadly be divided into three categories:

2.1 Information You Provide Directly

Information you give us yourself when you open an account, make a deposit or withdrawal, or contact support:

• Full name and date of birth
• Valid email address and mobile number
• Government-issued documents required for identity verification (copy of national ID card or passport)
• Payment-related information — bKash, Nagad, Rocket, Upay, or bank account details
• Address and location information (where applicable)

2.2 Information Collected Automatically

Information collected by technical means when you use the platform:

• IP address and device identifier
• Browser type and operating system
• Session duration, pages visited, and click data
• Information collected via cookies and similar tracking technologies
• Transaction history and records of betting activity

2.3 Information Received from Third Parties

Supplementary information may be collected from trusted third-party providers when required for identity verification or fraud prevention. Such information is used only for the specified purpose.

r778 uses the information collected for the following purposes:

• Account management: Opening, verifying, and keeping your account secure.
• Payment processing: Secure processing of deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
• Customer service: Resolving your issues and providing support via live chat and email.
• Security and fraud prevention: Detecting unusual activity, keeping accounts secure, and preventing unauthorized transactions.
• Responsible gaming: Monitoring gambling addiction and risky behavior, and providing support when needed.
• Legal compliance: Following applicable laws and regulations.
• Platform improvement: Analyzing user experience to raise the quality of our services.
• Communications: Sending important updates, policy changes, or support-related messages.

r778 does not share your personal information with third parties except in the following limited circumstances:

4.1 Service Providers

The minimum necessary information may be shared with trusted partners who handle activities such as payment processing, identity verification, technology infrastructure, or customer service. These partners operate under strict confidentiality agreements and may only use the information provided for the specific task assigned.

4.2 Legal Obligations

Information may be required to be disclosed to authorities pursuant to a court order, government investigation, or applicable law. In such cases, only the information strictly required will be provided.

4.3 Fraud Prevention and Security

Specific information may be shared with authorized bodies for the purposes of cybersecurity, fraud detection, or prevention of financial crime.

4.4 Business Changes

In the event of a merger, acquisition, or other business change, user information may be transferred to the new entity. Prior notice will be given in such cases.

The r778 website uses cookies and similar technologies. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential cookies: Required for the core functionality of the platform, such as maintaining login sessions. These cannot be disabled.
• Functional cookies: Used to remember your preferences and provide a personalized experience.
• Analytics cookies: Used to understand how users interact with the platform, which helps improve the quality of our services.

You can control or reject cookies from your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.

r778 applies industry-leading security measures to protect your personal information:

• SSL encryption: All information sent to and received from the platform is encrypted using SSL (Secure Socket Layer) technology.
• Secure servers: Information is stored on secure, protected, and access-controlled servers.
• Access controls: Only authorized staff can access your information, and they are bound by strict confidentiality agreements.
• Regular audits: The effectiveness of security measures is regularly reviewed and tested.
• Two-factor verification: An additional verification method is applied to protect your account.

r778 does not retain your personal information longer than necessary. Retention periods are determined on the following basis:

• All account information is retained for as long as the account remains active.
• Even after an account is closed, certain information may be retained for a defined period for legal obligations, dispute resolution, or fraud investigations.
• Records of financial transactions must be retained for a period defined by applicable law.
• Once the defined period expires, information is securely deleted or anonymized.

As a registered user of the r778 platform, you have the following rights regarding your personal information:

8.1 Right to Access

You may request at any time to know what information we hold about you. The information will be provided within a set timeframe following confirmed identity verification.

8.2 Right to Rectification

If any information we hold about you is incorrect or incomplete, you may request a correction. We will make the correction within a reasonable time.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, this right may be limited in cases of legal obligations or ongoing disputes.

8.4 Right to Object to Processing

In specific cases, you may object to the processing of your information. We will give due consideration to every objection.

8.5 Right to Data Portability

You may request to receive your information in a commonly readable format, making it convenient to use with other services.

To exercise any of the above rights, please contact our support team. We generally respond within a reasonable time after receiving a request. Identity verification may be required in some cases.

The highest level of security is maintained for financial transactions on r778. We process transactions via bKash, Nagad, Rocket, Upay, and bank transfer.

• Payment information is stored in encrypted form and protected from unauthorized access.
• We use trusted and secure payment gateways for payment processing.
• Full card or wallet details are not stored on our servers — only the necessary reference information is retained.
• If any suspicious financial activity is detected, we take immediate action and notify the user where applicable.

r778 strictly prohibits participation by minors. This platform is for users aged 21 and above only.

• Age is verified at the time of registration.
• We do not knowingly collect or process personal information from minors.
• If it becomes known that information from a minor has been collected, we will delete it immediately and close the associated account.
• We encourage parental supervision and the use of child-protection software.

r778 may use servers and providers located in various countries to operate its services. Even if your information is processed or stored outside Bangladesh, we ensure that:

• Appropriate safeguards are maintained.
• Recipient organizations comply with equivalent privacy standards.
• Data protection is ensured through contractual obligations.

r778 may update this privacy policy from time to time. For significant changes:

• The updated policy will be published on the website.
• The date of the change will be clearly stated.
• Registered users may be notified by email for important changes.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

You are advised to review this page each time you visit.